WHAT DO WE SEEK?
Our approach is multidisciplinary, employing a combination of quantitative and qualitative tools, multivariate statistics, applied neuroscience, semiotics and semantics. All the tools may be applied with the following objectives of obtaining market knowledge:
RESPONSES THAT CAN BE TRIGGERED:
We help our clients on their marketing challenges, with executive responses that can be triggered, but with analytic depth.
We answer the main business questions of our clients and not only to research briefings.
Investigating needs, habits, language and behavior of the consumers; comprehending the process and dynamics of the buying and using of products; distinctive attitude attributes.
HABITS AND ATTITUDES
Getting to know the market, map the brands, raise needs and opportunities (white spaces), aiming the definition of business strategies.
Comprehending the different groups of consumers and their peculiarities, aiming to develop stratified strategies of communication and positioning
Which features of the product define the preference of the consumer, to orient the development of new products.
To survey and evaluate possible ways of line expansion for the brands, aiming at innovation/renovation of portfolio and future development of products and services.
Seeks for the best combination between products or variants, aiming a bigger coverage of the target public and smaller line complexity.
BRAND ARCHITECTURE AND POSITIONING
Which attributes are relevant and differential to the consumers; which are the unmet needs.
BRAND POSITIONING AND IMAGE
What is the positioning perceived for all the brands of the marked and opportunities of positioning and launching. White spaces.
Which are the attributes that really make your brand different, as opposed to those that are fundamental, but defining for the category, to define the architecture of the brand.
CONCEPT AND PRODUCT TESTS
Consumers perception of products and concepts
Sensory guiding of consumers preference
Emotional arousal caused by products and fragrances.
Confirmation of sensory claims
BEHAVIORAL SCIENCE & BRAND BUILDING
Packspex: package test with realistic display rack and virtual reality.
PRICE AND PERCEIVED VALUE
For the definition of the price
to be set, aiming to optimize
the choices, with better
results in volume and/or value.
PACKAGE AS A BRAND VEHICLE
DISTINCTIVE ELEMENTS – PRE-DESIGN
What is iconic for the category and the brand and cannot be missing – elements to be kept. Subsides to the design agency.
DESIGN DIAGNOSIS AND SCREENING
Which creative ways fit better with the brand and with the objectives of the redesign and why.
PACKAGE TEST – PACKSPEX
Performance on the shelf (findability, stopping power, sale); diagnosis of elements of design and brand communication.
Opportunities of functional improvement.
PRINT MEDIA TEST (ADS, CATALOGS, FOLDERS)
Looking diagnosis and emotions evoked by the material. Capacity of calling the attention, engaging and communication. Diagnosis of the communicational elements.
Emotions measured by facial coding and qualitative diagnosis.
SHOPPER AND POS
SHOP ALONG AND MOBILE ETHNOGRAPHY
Investigate in depth the motivations and the shopper behaviors. Gathering subsidies for the decision tree making.
What is the best disposition to improve visibility, desire and purchase. What are the best materials and dispositions to improve sales.
From the tree until the moment of closing the purchase.
What is the order of decision drivers on the trajectory of the decision of the consumer. What to prioritize in communication and disposal in POS.
Satisfied clients consume more and are more profitable. But how to deal with the available organizational resources, which are limited, to optimize satisfaction? This is the question we propose to answer.
The relationship with the clients is a “vital sign” to any company and may predict a future financial result.
- Intensifying Drivers
- Generating Satisfaction
- Getting Loyal Clients
- Generating positive word-of-mouth and rebuy
SATISFACTION AND LOYALTY PROGRAM
QUALITATIVE STAGESURVEY OF THE DRIVERS Survey of the attributes and detailing of the levels of each attribute. Creation of scales that are tangible, measurable and possible to activate.
QUALITATIVE STAGEMEASURING OF IMPORTANCE AND LEVELS OF SATISFACTION
Measuring the Satisfaction and Loyalty of the clients through a quantitative stage. Tracking the main metrics.
- Satisfaction and loyalty index
- Influence of the drivers on the satisfaction and loyalty
- Gross negatives
- Client and benchmarks performance
Generation of an action plan through workshop developed exclusively for the client with a specialized team of moderators.
TWO PHASES OF COLLECTION
1st Qualitative Study
Through depth interviews, we identify and comprehend deeply what are the attributes most valued on the attention and on the service model. The attributes are employed so that each point of the scale represents and opportunity of improvement on the tangible level of the service, being possible to activate.
2nd Quantitative Study
With the attributes of the levels of service defined on the qualitative stage, we prepare the questionnaire in a way that the interviewees may not only evaluate the general satisfaction, but also understand how every service happens on a daily basis.
Evaluation of a client and a benchmark or of a competitor.